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Shipping

We do our best to ship all orders within the continental US within 24 hours of order processing. Local orders will be delivered by our crew within 72 ours of order processing. Local pickup is available free of charge, during open business hours, 8am to 5pm CST. Flat rate shipping applies ONLY to orders shipped within the continental US.

 

Returns

At Bow Truss, we ensure the highest quality of standards for our products. If for some reason, you are not totally satisfied with a purchase, please contact us within 7 days of receiving your shipment shipment by sending an email to info@bowtruss.com -- in the event of an exchange or refund of your purchase price, we ask that you provide your order information; order number, name/company name on the order, and products, along with a description of the defect. In most cases, a refund will be issued within 24 hours of receiving the return.